It Had To Happen Sooner Or Later...

Most of my customers are fine.  Most leave my desk without fuss; some even thank me or make a complement.  Except one customer I had this morning.  The interview started off reasonably; however, as soon as I could not provide certain help that he asked for, suddenly I am the Department.  It is me personally who makes the rules. He said as much, when I tried to reason with him.  I could not get a word in at one point and had to raise my voice, at which point he accuses me of shouting and threatens to make a complaint.  So I call his bluff, since as far as I am concerned, I have been reasonable with him and explained everything to the best of my abilities.  I went and got the boss, who sat down with him and virtually told him the same as I had told him.  One of his accusations was that I didn't care.  I wanted to hit the idiot.  I care about every customer that passes my desk.  The boss put him right on that one.

Unfortunately, it left me quite angry and I had a debrief with the boss afterwards as I was feeling quite teary.  Fortunately, I trust the boss implicitly and talked through everything I was feeling and calmed down.  I went for a walk in the local park at lunchtime; I was ok by the time I got back to the desk after lunch; got through the afternoon ok.  I hope this is the exception rather than the rule - so far, it seems to be...