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Make It Stop..!!!
Apr. 15th, 2009 06:14 pmToday was one of those days when lots of irritating little stuff just built and built. This morning was fine. Nooo problem. But this afternoon - one of the floor managers (who thinks he's sooo much better than the rest of us) directed a customer to me, waving their appointment letter at me saying "This customer is twenty minutes late. Re-book her." Now, the floor managers are the same level as us Personal Advisors, so bossing around is a bit of a no-no. First of all, he should have checked the customer's name on the floor manager's diary - it wouldn't have been there. Then, he should have looked at the customer's letter. Instead of being 20 minutes late, the customer was 2 weeks too early!!!
After that, I had to process a customer who had missed an appointment and had to have their case referred to a specialist for a decision to fine them a day's benefit. The customer fills out the form and I fax it off to the decision makers. Who phone me back later and tell me that the customer had stated on the form that he was sick at the time he missed the appointment, which he didn't tell me when booking the appointment, otherwise I would have treated him quite differently.
And to top that, I had a letter today from the company our beloved Government's Identity and Passport Service use to deliver their passports. Not, as I thought when I sent my passport off for renewal, the Royal Mail. So, I can't have it delivered Saturday morning; can't have it delivered for collection from my local post office. Either I have to sit at home between 9am and 5pm and not move, or sit at my desk without a lunch break in case the delivery turns up, or I have to go to a depot in the middle of nowhere on Friday afternoon to collect it.
Grrr. I needed a nice dish of steamed salmon and veggies followed by ice cream. But what I would really like is a week or two away somewhere. Which, of course, I can't afford.
After that, I had to process a customer who had missed an appointment and had to have their case referred to a specialist for a decision to fine them a day's benefit. The customer fills out the form and I fax it off to the decision makers. Who phone me back later and tell me that the customer had stated on the form that he was sick at the time he missed the appointment, which he didn't tell me when booking the appointment, otherwise I would have treated him quite differently.
And to top that, I had a letter today from the company our beloved Government's Identity and Passport Service use to deliver their passports. Not, as I thought when I sent my passport off for renewal, the Royal Mail. So, I can't have it delivered Saturday morning; can't have it delivered for collection from my local post office. Either I have to sit at home between 9am and 5pm and not move, or sit at my desk without a lunch break in case the delivery turns up, or I have to go to a depot in the middle of nowhere on Friday afternoon to collect it.
Grrr. I needed a nice dish of steamed salmon and veggies followed by ice cream. But what I would really like is a week or two away somewhere. Which, of course, I can't afford.
