Grrrr! I Want My Broadband!
Feb. 10th, 2004 04:48 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
hantsbearI have been trying for the last month or so to get set up with Broadband service. I received the new modem and set to connecting it with glee. Dead as a dodo. Rang the support desk and very patiently explained the problem - flashing ADSL light on the modem; error code 680 returned. I was told by the person on the end of the phone that as my extension was more than 10 metres away from my main BT socket, I would have to get BT to fit an extension box before I could use Broadband service, and this figure was quite clearly stated in the terms and conditions.
I hate it when call centre people hide behind terms and conditions. I hate it even more when I go back to the terms and conditions to find that it is not clearly stated.
Anyway, I got a BT engineer out to fit a new extension socket today, and tried to connect to Broadband again. Nothing. I growled at the call centre guy who was most apologetic and moderately helpful. We went through a number of things, none of which worked; finally he suggested that I unplug my cordless phone after the phone call, re-boot and try again. Which I did; still nothing. Rang the call centre again; they're now going to have to get BT involved. Uggggh!!
Still, on the plus side, my nice new BIG frost-free fridge freezer arrived today.
I hate it when call centre people hide behind terms and conditions. I hate it even more when I go back to the terms and conditions to find that it is not clearly stated.
Anyway, I got a BT engineer out to fit a new extension socket today, and tried to connect to Broadband again. Nothing. I growled at the call centre guy who was most apologetic and moderately helpful. We went through a number of things, none of which worked; finally he suggested that I unplug my cordless phone after the phone call, re-boot and try again. Which I did; still nothing. Rang the call centre again; they're now going to have to get BT involved. Uggggh!!
Still, on the plus side, my nice new BIG frost-free fridge freezer arrived today.
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no subject
Date: 2004-02-10 09:49 am (UTC)Lotsa places to hide koala yummies!
freezer
Date: 2004-02-10 10:54 am (UTC)Two Words......
Date: 2004-02-10 09:50 pm (UTC)Strange.........It took 6 tries to type the word "Chocolate" into this thing. Every time I tried, the browser would go back one page. I think it must be a sign. I have been commanded by a God far better and more powerful than the great satan controling the White House. And IT has commanded me that there shall be Chocolate Gelato to nibble on this eve. YAY! Brownie Points from God!