Raise The Roof, He Yelled; Yeah, Raise The Roof, I Yelled Back...

I hate working the telephones at work.  Most of the time it's people ringing up with benefit queries, which we don't deal with.  So, I'm constantly reciting the mantra of the benefit enquiry line.  Then, we get the same people ringing back two days later because they can't get through and expect me to be able to access their data.  At which point they get a polite but firm lecture from me about the Data Protection Act and how since I don't need the access to that particular system, I don't have it.  And that they should go away and ring the enquiry line later.  Now sod off.  Have A Nice Day.

Then there's mom ringing up for her beloved son still asleep asking why he's not received his jobseekers allowance.   Terribly sorry, but, again... and I go off into another lecture on the Data Protection Act.  Is that the sound of my heart bleeding cold, lumpy custard?

Mmmmmm... custard...

But...

Things Develop in other departments.

And hopefully Doctor Who on Saturday will be awesome and not a let down.