It Had To Happen Sooner Or Later...

[hantsbear]

Most of my customers are fine.  Most leave my desk without fuss; some even thank me or make a complement.  Except one customer I had this morning.  The interview started off reasonably; however, as soon as I could not provide certain help that he asked for, suddenly I am the Department.  It is me personally who makes the rules. He said as much, when I tried to reason with him.  I could not get a word in at one point and had to raise my voice, at which point he accuses me of shouting and threatens to make a complaint.  So I call his bluff, since as far as I am concerned, I have been reasonable with him and explained everything to the best of my abilities.  I went and got the boss, who sat down with him and virtually told him the same as I had told him.  One of his accusations was that I didn't care.  I wanted to hit the idiot.  I care about every customer that passes my desk.  The boss put him right on that one.

Unfortunately, it left me quite angry and I had a debrief with the boss afterwards as I was feeling quite teary.  Fortunately, I trust the boss implicitly and talked through everything I was feeling and calmed down.  I went for a walk in the local park at lunchtime; I was ok by the time I got back to the desk after lunch; got through the afternoon ok.  I hope this is the exception rather than the rule - so far, it seems to be...

Comments

[colicub.livejournal.com]

There was a customer like that in my work last week. They happen occasionally, but they do tend to be the exception rather than the rule.

And yes, you do really want to hit them.

[hantsbear.livejournal.com]

Eh, I'm having to calm myself down with a large bowl of apple crumble and Mackie's ice cream...

[shaggycub.livejournal.com]

My thoughts about working in customer service is akin to your thoughts on Paris. I love customer service, I just hate customers.

Every so often I get a real PITA (and I'm not talking yummy middle eastern bread, either.) and I want to hit something. Once I threw my whiteout across the room while on the phone. Fortunately, if they become too abusive, I can always transfer them to a supervisor. Face to face is a little bit harder :-(

*hugs*

[junkshop-coyote.livejournal.com]

Some people think that if they just intimidate the right person enough, they can get whatever they want. I try to be a gentle person, but these are the type of people I'd like to corral all of in one place and drop a nuclear bomb on.