My thoughts about working in customer service is akin to your thoughts on Paris. I love customer service, I just hate customers.

Every so often I get a real PITA (and I'm not talking yummy middle eastern bread, either.) and I want to hit something. Once I threw my whiteout across the room while on the phone. Fortunately, if they become too abusive, I can always transfer them to a supervisor. Face to face is a little bit harder :-(

*hugs*